Don’t even bother with them

Item: African Bank
Rating: 1
Author: Doe J

Useless customer service on the phone. Gave me 3 reference numbers for my enquiries. Nothing happened and suddenly enquiries are closed.

Now I owe them one more month of fees while I wait for things to be sorted

Helpful (0)

Replies (4)

African Bank's replyOfficial

06 Feb 2025, 09:53

Thanks for speaking up and calling us out. Please note that your requested statement has been send on the 10th January 2025. Please confirm if it has been received on your side.

Your African Bank Support Specialist team
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African Bank's reply06 Feb 2025, 09:53

Official

Doe J's updateReviewer Update

17 Mar 2025, 10:38

Nothing was sent people. That's why I complained here.

Doe J's update17 Mar 2025, 10:38

Reviewer Update

Nothing was sent people. That's why I complained here.

African Bank's replyOfficial

17 Mar 2025, 14:39

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.
Your African Bank Support Specialist team
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African Bank's reply17 Mar 2025, 14:39

Official

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.
Your African Bank Support Specialist team
***

African Bank's replyOfficial

18 Mar 2025, 10:48

We tried reaching you but couldn’t get through. Kindly confirm if you’ve received the email with your MyWORLD account and Pocket statements as requested. Let us know if you need any further assistance.

African Bank's reply18 Mar 2025, 10:48

Official