DONT DO BUSINNESS WITH AFRICAN BANK !

Yesterday 7 March I went to pay my husband's account with African Bank. When I got there, the system was off line. I went back there an hour later. I requested the lady to provide me with a settlement amount as we wanted to settle the full outstaning balance. She informed me that she can't give me that detail as the account is in my husband's name and she needed a \thumb print\". I told her I need to pay the account it is the 7th. It MUST be paid ! The didn't help me. My husband did not make it in time back from work to catch the bank open. This morning we received a sms stating the we FAILED to pay our account. My husband phoned the number, tryng to explain and obtain settlement amount. they informed him that R100.00 was debited to the account because it was not paid. BEYOND REDICILOUS !!!!! We want to pay, they cant help but interest gets added to your account !!!!! How does this work ?????"