Don’t do business with African Bank!

My minor son had an investment no *** with African Bank which matured 29February.I requested for withdrawal on 1 March and all requested documents was emailed through to investments and received by by them.On 4 March I called the contact centre again to confirm payment as I did not receive feedback from them.I was told that payment was done on 1 March already and was advised to wait as it may take up to 48hours(but it was already 2working days)!I called again the on the 5th and was again advised to wait!So I asked for confirmation that money was payed out, on which I was told that unfortunately they do not send confirmation!I then asked for telephonic confirmation of the account number that the money was paid into. It was then an incorrect account number,which I did not send through! I then send the proof of bank account through the same day,and was promised that the money will be paid in the same day (5 March).On the 6th I called again and they said they never received my proof of bank account,even though I received an auto reply confirmation.On checking for the information it was found!So again I was promised it will be payed out.So this morning I called again as no payment was received,I was told there is an error on the account!No communication from them !I asked to speak to a supervisor,was told someone will call me back…Still no call back!!