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shaun N

1 reviews | Active since Sept 2011

09 Jun 2015, 10:05

DONT BOTHER WITH AFRICAN BANK.

1. I apply on line for credit and it gets approved<br> 2. AFRICAN Bank Calls me back to discuss packages and what I qualify for. (Wed 3 June)<br> 3. We agree and I am advised to take documents into my closes branch, being Manguzi KZN which I do ( Thurday 4 June). Systems are down though<br> 4. Today is Tuesday 9 June and your systems are still down according to the branch<br> 5. I call the call centre and some stupid women tells me I need to go to the branch and ask her to call them?????. i ASK WHY SHE CANNOT CALL THE BANK, AND i AM TOLD BECAUSE i AM A FRIST TIME CLIENT I NEED TO GO TO THE BRANCH AND ASK THEM TO CALL HER! REALLY<br> <br> <br>

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Replies (1)
African Bank
African Bank's reply09 Jun 2015, 15:15
Official
Hello shaun1234,

Thank you for referring your concerns via Hello Peter.

We confirm that we are investigating your concerns and will provide you with feedback shortly.

Kind Regards
Contact Centre Support Specialist Team
Contact number: ***
Zelda Moloana