LS
Lunga S

1 reviews | Active since Aug 2019

14 Feb 2023, 19:52

Don’t bother with AB’s investment products

African Bank might’ve cost me everything. I had put money into my African Bank 7 day investment account with the hopes of withdrawing over 4 weeks (so that I have petrol money for the whole month)

I put in a notice for this week’s petrol money, which was supposed to be paid yesterday on 13/02, it was not paid - which meant I didn’t go to work. It’s almost the end of the day today, and it also hasn’t been paid. What’s the use of having a 7 day notice, if you won’t pay it within the stipulated time. Very poor SLA. Very poor communication. I sent the Twitter team a message and they just asked for my number and called it a day. I’m not facing day 2 of not going to work with no valid reason. If I could, I would rate African Bank 0/5, but the lowest is is 1.

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Replies (4)
LS
Lunga S's update15 Feb 2023, 10:16
Reviewer Update
I’m now on day 11, waiting for my 7 day investment account withdrawal. African Bank is by far the worst bank in South Africa

Please stick to the traditional big 5 banks
African Bank
African Bank's reply15 Feb 2023, 10:16
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team
African Bank
African Bank's reply15 Feb 2023, 10:20
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team
African Bank
African Bank's reply15 Feb 2023, 10:21
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team