DONT BANK WITH AFRICAN BANK! *********** AGENTS WHO DO NOT FOLLOW INSTRUCTIONS

Item: African Bank
Rating: 1
Author: Nompumelelo P

DO NOT USE THIS BANK FOR YOUR SALARY BECAUSE YOU'LL BE STUCK WITHOUT ACCESS TO IT!

On Tuesday my phone was ****** at Gateway and it had my card in the pouch. I called in at 18:44 to advise the consultant to stop my card NOT TO CLOSE MY ACCOUNT. The *********** girl decided to put my account on hold and I CANNOT ACCESS IT ANYMORE. I HAVE REPLACED MY CARD BUT CANNOT ACCESS MY FUNDS AND I HAVE AN INFANT WHO NEEDS HER FORMULA TODAY!!! I DO NOT HAVE A PHONE AND CANNOT BUY A PHONE BECAUSE I CANNOT ACCESS MY SALARY!!! WHO IN THEIR RIGHT MIND CLOSES OR PUTS AN ACCOUNT ON HOLD INSTEAD OF ONLY BLOCKING THE CARD???

I NEED THIS SORTED OUT ASAP!!! I'VE SPENT SO MUCH MONEY TRAVELLING TO BOTH GATEWAY AND PLAZA BRANCH FOR ASSISTANCE BUT NO ONE CAN HELP!!! THIS IS *********!!!!!!!! WHAT TYPE OF DUMMIES ARE WORKING AT YOUR BANK????

I WANT MY HARD EARNED MONEY TODAY!!!

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Nompumelelo P's updateReviewer Update

01 Jun 2023, 15:42

Please provide a contact person who will finalise this enquiry on one phonecall. I also need a reference number to use as I will be going to the Ombudsman if this is not finalised today. I will call the number ***but I also need to have a reference where this enquiry will be picked up and I don't need to explain myself all over again to the consultant who is on the other line.

Nompumelelo P's update01 Jun 2023, 15:42

Reviewer Update