Don't Expect ANY Help, They Just Want Your Cash

I bought a bed from Elleriens two years ago. For two years i faitfully paid my instalment. After the first year, i noted that my matres was hollow in the middle and it was imposible to sleep on it. I then contacted Elleriens to arrange for the bed to be fixed or exchanged as it has 15 years warrentee / garentee. To my surprised the company was closed and AFRICAN BANK took over. I talked with a lady (unfortunally cant remember her name) which promised me feedback and help. I still paid the bed each and every month untill the last payment. No response. The following month i noticed that the installment went off my bank account again. I thought this was a mistake. So i reversed it. Two months later, it happend again. I reversed it again. Then i received a call from African bank. They told me my account is still not done and i need to pay or they'll put me on ITC. I explained the situation and the lady told me that she cant help me until i pay my installment. Next three days i received three more calls to say that i need to pay or they list me on ITC. i kept explaining and they kept thretening to put me on ITC. Until this day i havent received one statement. Only text messages!