***** Dealings with African Bank

Bad experience with African Ban****

I called African Bank Between the 26 - 31 July in attempt to settle my personal loan account. I took the account in 2013, the amount of R36000. The settlement amount on the 25 July 2019, R35000. I was told to pay R25000 which covers the contractual debt. Therefore the remaining balance will be R10 193. Since then I have been back and forth with settlement amount on this account.

There are a number of issue that got me feeling disgruntled. There's is no transparency, inconstancy and no sense of urgency in solving the problems.

On the first occasion I called for the settlement of the remaining R10 193, I was told I do not qualify for a discount. On further interrogation of the system, then I was given 10% discount. How the 10% discount was calculated or why suddenly it was offered, it was never explained. I lodge a complaint immediately for this explanation. ***. The complaints department upheld the 10%. The complaints department are reluctant to deal with customers, I was told they will call you back. They only call at their on time. Subsequently, I then decided I will settle the account with the 10% discount. As I was doing this, the consultant said I do not qualify for a discount. I am stuck between a rock and a hard place!! I do not know what is the settlement on this loan. What do I do? Does African bank care about its clients or is it one sided relationships, they are the only beneficiary in their transactions? I regret the day I made business with this Bank.