Do your work properly!

To make a long story short - ( as I had to explain this to multiple African Bank call centre agents ) Norman and Bisset Associates called me 2 days after African Bank successfully debited my Account. Apparently my account was handed over to them and they needed to make an arrangement for payment. I made the arrangement and the debit order went off in Sept - but only to find out that African Bank themselves also made a debit order on my account. I am frustrated! To say the least. I've made multiple phone calls to the call centre where one consultant would transfer me to another. This matter has still not been resolved. I was asked to email my Bank Statement to Dominic Rametsi but the email bounced back. I called the call centre again yesterday and spoke to Noncumisa (who had a very bad attitude when I asked her to spell her name for me). She advised me that the client service dept is closed therefore she will ask Solly, her supervisor, to give me a call. I'm still waiting. I need this matter sorted ASAP.