Do we always have to complain about African Bank on H.P every time we need assistance?

is this the only way of getting assistance from African Bank, everytime i call the call centre, they are just in a hurry to end the call without even assisting ,Siphiwe Maseko is a typical example of this, please listen to your calls, I told him that I wanted to extend my date to settle my account with just a week and a half and he did not even give me a chance to explain, he quickly placed me on hold then told me that my date of settling has expired, although I tried to explain that from last week, you call and hold for about 15min to speak to someone, or even when u request for a call back, the automated system will call you, then keep you holding for about 10min, he did not even care about that, he just told me that I need to speak to " Legal ", I told him straight away that, I have been throught this and I will definitely get disconnected, he just answered " Yes" and just gave me a number and just transferred my call and guess what I got disconnected, and as I was instructed by this unprofessional person, I called the *** number, it said i must press the extension and obviously i do not know anyone that works there, i selected the option to speak to an operator, 3 times i tried that and i just got disconnected as soon as I press 0, when people are begging for jobs, they are as humble as can be and promise to work hard and put the client first, as soon as they get the job, they turn into a " Siphwe Maseko" where the client does not matter and the company gets such reviews, we are clients that needs assistance and we should be told straight up if we not entitled to get assistance when we call customer care, we also want to write good reviews about companies but with the service offered by African bank's employees, how on earth is that possible