EK
Esther K

1 reviews | Active since Apr 2019

02 Sept 2019, 10:25

DO NOT CONSIDER AFRICAN BANK / TOO MANY NEGLIGENT PROBLEMS CAUSING MONEY

1) SINCE MARCH 2019, MY CREDIT CARD TRANSACTIONS WERE DUPLICATED AND AFTER HALF A DAY OF FIGHTING, IT WAS CORRECTED THE NEXT DAY. IT COST ME TO PAY THE FEES. 2) THE TRANSFER BETWEEN THE SAVINGS ACCOUNT AND THE CREDIT CARD WENT MISSING FOR 3 DAYS. ALL COSTS INCURRED HAD TO BE PAID BY ME. 3) THE DEBIT ORDER WAS TAKEN ON THE 30TH OF AUGUST AND AGAIN ON THE 1ST OF SEPTEMBER. HEAVEN ALONE KNOWS HOW LONG OT'S GOING TO TAKE TO REFUND ME. AGAIN I WILL HAVE TO PAY ALL COSTS INVOLVED, FEES AND INTEREST. ALSO, DUE TO THE DOUBLE DEBIT, A LACK OF FUNDS CAUSED OTHER DEBIT ORDERS NOT GO OFF FOR WHICH I AGAIN AM LIABLE FOR THE COSTS THEREOFF.

AFRICAN BANK HAVE BEEN PROVEN TO BE ABSOLUTELY USELESS AND I AM FOREVER REGRETTING TO DOING BUSINESS WITH THEM. IT'S COST ME MORE FEES AND INCONVENIENCE THAT IT'S WORTH.

SO ANGRY AND FRUSTRATED.

0
Replies (1)
African Bank
African Bank's reply03 Sept 2019, 12:59
Official
Good day

We've escalated your concerns to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as possible. 

Your African Bank Support team 
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