PS
Priya S

1 reviews | Active since Nov 2014

14 Feb 2023, 23:47

Do not bank with African Bank. Its not hassle free

DO NOT BANK WITH AFRICAN BANK. The consultants working at head office do not do their jobs and it comes back and bites you in the end. Once again for maybe the 5th time since 2020 I am writing a bad review regarding the people that handle the loans department and now Im absolutely tired, frustrated and ****ed off visiting the branch continuously and still getting no results. If a person is unemployed and a payment arrangement has been made why do you keep sending me emails to pay my account? Where must i **** that money out from? How many times must i tell you that I am unemployed? Are you not recieving the money agreed upon during the payment arrangement? Wake up African bank and communicate with each other at head office, update our profiles on your system. I am tired, taxis are not free to keep traveling to the branch to talk about the same problems, even the consultants see me and know exactly why im there now.

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Replies (3)
African Bank
African Bank's reply15 Feb 2023, 08:04
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team
PS
Priya S's update17 Feb 2023, 12:36
Reviewer Update
You know i just complained about the services from this bank, today a consultant called me and i explained this whole thing. After the phone call i got a sms saying my debit order was reactivated. Seriously im tired of not being heard, just blacklist me i dont care anymore.
African Bank
African Bank's reply17 Feb 2023, 12:56
Official
Thank you sharing your details with us. I have shared your details with our collection team for you to be contacted.