1 reviews | Active since Jul 2016

09 Jul 2016, 19:42

Do I look like Mrs Adams

<p>for the past few years I have been receiving loan statements for a Mrs S Adams, likely the statements are ID number protected from opening as I have tried to contact Mrs Adams to inform her that I have consulted African Bank on various occassions to inform them that I do not know how its possible that my work email address is noted on their system and most importantly on Mrs Adams profile. </p> <p> </p> <p>Just delete my details and make contact with Mrs Adams and ask her to provide her correct email address.</p>

0
Replies (4)
African Bank
African Bank's reply25 Jul 2016, 11:20
Official

Thank you for referring your concerns via Hello Peter.

We confirm that we are investigating your concerns and will provide you with feedback shortly.

Kind Regards

Contact Centre Support Specialist Team

Contact number: ***

's update26 Aug 2016, 23:44
Reviewer Update

At least an email or call to apologise would have been memorable.

's update19 Oct 2017, 13:05
Reviewer Update
Again after a year I get email for Mrs Adams WTH!
African Bank
African Bank's reply19 Oct 2017, 14:22
Official

Dear Rudi

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team

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