jS
johan S
1 reviews | Active since Aug 2011
28 Feb 2019, 09:07
do do banking with African bank
I received a sms to get my new credit card on 31 January 2019, I went to the branch at Mall of new market .and was told that my card expire the next day and cannot replace it now, the way I was treated at the branch by the consultant and"manager" is in such a way that I will rather cancel my account and let other people know to to visit this branch, it appear that they think they do you a favor to assist you and are not really in treated in doing their job properly.I will not renew my card, not that African bank will care because when you phone their customer services they cover for the branch by claiming they did nothing wrong. THANK YOU FOR OPENING MY EYES YOU HAVE LOST A CUSTOMER.
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African Bank's replyOfficial
01 Mar 2019, 08:14 Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply01 Mar 2019, 08:14
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team