dissatisfied, pathetic service

<p style="color: #555555;">Good day </p> <p style="color: #555555;"> </p> <p style="color: #555555;">I'm an account holder and I arranged my monthly repayments to be changed from weekly to monthly, to no avail, this is unacceptable, bank charges accrued and I am not responsible as I have arranged in advance for this change, refund my weekly payments that went off, as my monthly payment was received on your end. </p> <p style="color: #555555;"> </p> <p style="color: #555555;">Contact me asap to resolve this matter, I will take this further, ********** <p style="color: #555555;"> </p>