DISSATISFIED

Well, firstly African bank your customer service is pathetic!! You never answer your customers. This month there is actually another problem as well. I have a my world account with African bank and there are a selection of rewards you can get if you swipe your card ten times. Well, some of them work and some of them don't work. For instance, I can't use the uber eats voucher as it is not compatible with Uber eats. When you come to pay, you can't use it as an option. This is very frustrating as this is R150 down the drain, this is the second time it has happened to me. So I emailed the bank on Tuesday, the rewards section and it is now Friday and I am still waiting for them to give me a reply. They rep**** and then I rep**** with my query further and since Tuesday I am still waiting for an answer.

This is not poor service, this is terrible service, I like getting the checkers/shoprite voucher but this was not on the list this time, so the only other voucher where you can get groceries is the uber eats voucher, but it never works!!!!