Dissatisfied

I have app**** for a loan 3 days ago fine I understand there is a waiting period . At most banks if you apply for anything you'll have an outcome but now upon calling your customer service line ..they are telling me stuff is pending if I approved a payment mandate on my end there should not be anything pending on your side right . But no , then i was told they are awiting confirmation from my employer ..should your agents not be contacting people and not the people contacting you I mean somome could have called and said some things are still outstanding now I'm stressed because I have approved a debit order to go off on my side but what's going on ???? Please he'll asap