Dissatisfied customer

Went to change my bank card as its magnetic strips have faded away and I was told to bring in my (3) three months bank statements and proof of residents and when I asked they should call the head office to complain they did and spoke to a lady who told me its the company policy they want to verify if I am the right person but I gave them my id number and even asked them what are the morphotouch machines are for since I am there and they could check me there and ended up leaving without help. Funny enough is that they said they will charge me R80,00 rands for the card so am I supposed to pay for the bank statements again this is nonsense not happy at all