TP
Tamara P
1 reviews | Active since Apr 2019
07 Jun 2019, 16:54
Dissatisfied Assistance and horrible work ethic
I app**** online for a loan. Two consultants called one of which was from head office. Both advised me that I qualify for a Branch loan and would have to go into a branch which i Did.
Surprised as I recieved the news that head office branch requires my documents to be sent to them in order to complete this loan request and the branch said there isnt anything they could do
Highly unprofessional that two different individuals could not see what the branch agent saw!
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Replies (2)
African Bank's replyOfficial
10 Jun 2019, 13:55 Thanks for raising your concerns with us. We'd like to call you and listen to your concerns in detail, but we can't get hold of you. Please confirm a convenient time to contact you as well as a preferred contact number.
We hope to talk to you soon.
Your African Bank Support team ***
We hope to talk to you soon.
Your African Bank Support team ***
African Bank's reply10 Jun 2019, 13:55
Official
Thanks for raising your concerns with us. We'd like to call you and listen to your concerns in detail, but we can't get hold of you. Please confirm a convenient time to contact you as well as a preferred contact number.
We hope to talk to you soon.
Your African Bank Support team ***
We hope to talk to you soon.
Your African Bank Support team ***
African Bank's replyOfficial
13 Jun 2019, 11:23 Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team ***
Talk to you soon.
Your African Bank Support Specialist team ***
African Bank's reply13 Jun 2019, 11:23
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team ***
Talk to you soon.
Your African Bank Support Specialist team ***