Dissatisfied and Disoppinted

To share my experience on Hello Peter, you must know I am beyond furious!!! End of July African Bank was sending out consultants to explain 3 process that they use to help their customer during this time. I opt for the option and was actually surprised that they are doing it. I set my date for the last day to be debited. To my surprise, African Bank debited me on the 26th of Aug, with a full premium. I thought maybe they will then start from September. Just to be shocked again on the 2nd of September to see that they decided to debit me the amount a agreed on on the 31st and another full premium on the 1st of September. To top all of it I received another visit from one of their consultants on the 2nd of September to advise me of their 3 options. I advised them that I signed up for it end if July already and the first debit order went off on the 31st of Aug. She advised that she will find out whats going on and get back to me. Still haven't heard back. I decided to contact my bank to reverse the 2 full premiums, juts to find out 2 days later, that I need to contact African Bank directly. So I did on Friday the 4th of September, and spoke to a consultant. I advised him what happend and he said it's fine he will logg the refund, it will take 24 to 48 hours.

And so this morning I received a msg to say that they are sorry they can't process my request as a refund was already processed on my account. 1 min later, I received a message from my bank to say that the money was reversed, but it was the debit order that went off on the 31st of Aug!!!!!

Thanks African Bank for 3 debit orders, and then you decide which one you want to reverse!!!