dissatisfied

I am so disappointed. I have already written a review stating my dissatisfaction and it seems as if the bank just couldn't care less in honoring their commitment to their clients. To once again state my story. I have a My world bank account and if you swipe your card ten times in a month, you receive a R150 voucher. This voucher you can choose to use for different things. I chose the Shoprite/checkers voucher. When I got to Checkers, I was so embarrassed when it came to paying as the voucher did not work. I had received it in the morning and at lunch time I was told that it was declined, as the campaign was now over. How can you issue a voucher if the campaign is over? I have tried to contact the bank via the call centre, the two emails I was given and an 011 number and this has been since Saturday to no avail. I am still waiting to hear something from the bank. They have not even acknowledged the fact that I have contacted them. This is really not acceptable, especially for a bank that has been doing a lot of campaigning lately. I have been recommending African Bank to family and friends, but now I am so disappointed that I don't even want to mention African Bank in a sentence anymore. I hope that when African bank sees this they will contact me urgently on the telephone number I left on the voice mail