Dissatisfactory service

<p>Good day,</p> <p>I’m writing this complaint, to state my complete dissatisfaction with the service experienced with African bank. I have an account with their sublet Ellerines/ Beare’s furniture, the agreement was that they will debit me for a period of 36 months. The last debit order transaction, was supposed to be at the end of September 2016. To my amazement, the bank debited me an amount of R336.94 (Incl. VAT) instead of R1050.00 (Incl. VAT) this was done so regardless of my account having sufficient funds. Bearing in mind that, for the years of doing business with the bank; they were debiting me an amount of R3116.00 (Incl. VAT) on a monthly basis. On the 36months duration, I have never defaulted and due to their shortcomings, of the incorrect amount debited, I get calls on a weekly basis for an error they made. Wherein, I get told I should go to their nearest branch, to understand the reason for their endless calls. What peeves me the most, is that on the first call made to me, I shared my ID number and other personal information, needed for them to confirm if they are speaking to the correct individual. However, they will continuously request the same info from me; honestly as much as I understand that it is their standard requirement it is extremely irritating. I have nothing but absolute displeasure dealing with such mediocre. On that note, I cant wait to close off this account with them and never have any future dealings with the organisation.</p>