Dissapointed

I am not happy with the service I received from Afrcan Bank ,Colette and her Team leader, I explained to them that the African bank app made a double payment for one once off payment and I needed this fixed instead I was told that theres nothing African Bank can do try and assist in getting my funds back. Colette TL sent me the same Proof of payments which were queried by the creditor for being the same. No one could tell me what went wrong with the app and no was willing to take responsibility of the error that occurred to try and assist in getting my funds back. I am dissapointed on the treatment you gave me as a client and I intend on closing my account and changing banks I will also share my experience with others and advise on banking with a different back because African Bank does not look out for its customers and is not the sort of bank that takes responsibility for there own mistakes.