Dissapointed

On the 9th of Feb 2014 I've emailed Sylvester Fraser my mother's documents as per his request but i received automatic message to say the all emails sent to that mail won't be read, i must email to [Email Removed] , i did that , it's one week later there's no action not even a phone call to say customer we have received your documents we are still busy with the investigation, Sylvester what kind of service are you giving to your customers??? if you can't assist could please be so kind and get someone who can sort this matter out.