WF
Wandile F

1 reviews | Active since Feb 2014

28 Jan 2015, 09:41

DISRESPECT FOR CUSTOMERS

I AM SO DISGUSTED BY THE BEHAVIOUR OF THIS WOMAN.<br> <br> I received a call from African bank before 8am , when i answered no one said anything on the other line.<br> <br> my colleague then told me that they called me at work and they did not even attempt to phone me back on my cell they just decided to phone the office and I DO NOT APPRECIATE THAT MY COLLEAGUES SHOULD KNOW MY PERSONAL BUSINESS.<br> <br> Okay, i called to find out why they called me because the previous day i spoke to one of them and told her that the money was collected on the 27/01/2015 but she said it was fine and we made arrangement to pay the arrears. fine i was happy.<br> <br> so i spoke to this lerato this morning and wanted to let her know that i made payment and arrangement for the arrears so they should stop bothering me and calling my work number , she LITERALLY HUNG UP WHILE I WAS STILL TALKING.<br> <br> WHAT A CHEEK ! THIS BANK DOES NOT TRAIN STAFF TO TALK TO CLIENTS .<br> I DEMAND AN APOLOGY FROM THIS WOMAN.

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Replies (1)
African Bank
African Bank's reply28 Jan 2015, 12:54
Official
Hello wandile92,

Thank you for referring your concerns via Hello Peter.

We confirm that we are investigating your concerns and will provide you with feedback shortly.

Kind Regards

Ruth Mmotlana
Service Optimization Specialist
Shared Services
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