dispute of Atm ***

I reported a dispute on a withdrawal that did not happen. I sent through my affidavit, the printed out slip and a copy of my ID. There after I receive an sms that I must send a certified ID copy. African bank should have a copy my my ID in their system, a copy of which they made at the branch when I app**** for the credit card. I don't understand why I dhould take time to go certify my ID copy where they have a copy that they can reference to. Going to the police station is time consuming, and time is valuable. Instead of dealing with my dispute I must now stress about certifying my ID copy. Nonsense man, just verify with the copy you have in your books. There is no security risk in that. You just compare a copy I gave you to a copy you have. I want my issue resolved....you should have asked for a certified copy when I was applying.