Dishinest and no customer service
<p>The following is a quote from African bank on their Facebook page:"...African Bankers are committed to a culture of customer service and in fact our CEO, Brian Riley, is the custodian of customer service. We have the right team in place to help us continue building upon our foundations of success. #WeAreYou" - this statement is a joke and a total lie. If Mr Riley is being made to believe that his company has customer service, then he's clearly in the dark, being **** to by his staff and not aware what is happening in the company. My advice to Mr Riley is for him to do an audit on the customer service department. He must start with Andre Theunissen and his manager Christina Diederick (they are useless). Secondly he should audit the department that deals with hellopeter complaints. Ever since I have been writing about African bank, I have not been contacted but would receive message that I have been contacted and the matter has been resolved. Your company Mr Riley is full of lies and dishonest. The staff is arrogant and very *********** and there is no commitment at all to customer service, which renders your customer service department and African bank useless. </p>
We confirm that the Consumer Advocate’s Office has already provided you with feedback.
We note your discontent; however our stance remains the same in this regard.
Kind Regards
Contact Centre Support Team
***
We confirm that the Consumer Advocate’s Office has already provided you with feedback.
We note your discontent; however our stance remains the same in this regard.
Kind Regards
Contact Centre Support Team
***
The Consumer Advocate was unable to provide any feedback and could not answer my questions and the query was left hanging till today. I will try to gather money, even if it means taking a consolidation loan - this time with reputable credit providers, and pay-off/close my accounts with African Bank. But I will ensure that this matter is not laid to rest until resolved. I must reierate that ever since I have had to deal with companies regarding any complaints I had, my experience or deal with African Bank is one I am living to regret, but will ensure the mistake is not repeated, and probably by others too. Will continue to update on Hellopeter.
The Consumer Advocate was unable to provide any feedback and could not answer my questions and the query was left hanging till today. I will try to gather money, even if it means taking a consolidation loan - this time with reputable credit providers, and pay-off/close my accounts with African Bank. But I will ensure that this matter is not laid to rest until resolved. I must reierate that ever since I have had to deal with companies regarding any complaints I had, my experience or deal with African Bank is one I am living to regret, but will ensure the mistake is not repeated, and probably by others too. Will continue to update on Hellopeter.