MH
Mark H

1 reviews | Active since Jan 2021

22 Nov 2024, 15:38

disgusting, unprofessional and no service delivery from african bank

please stay away from african bank. there deceasedestates department is the most pathetic unprofessional and unpleasant bank department to work with. you must fight to get your own money back from the them. I have logged all the documents they required and been fighting with them for months and eventually on the 7 November 2024 they committed to payment within on 7 days, today is the 23 November and no payment nor was any communication received from them. I have sent the. numerous emails they just don't care about the man on the street waiting on the money that your late parents left for you, they just dont care you will have to send hundreds of emails and calls with no success. ppl i beg you dont say i did not warn you. african bank deceasedestates department dont give a damn about you as a customer. Satay away!!!!!!

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Replies (12)
African Bank
African Bank's reply22 Nov 2024, 17:39
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.
Your African Bank Support Specialist team
MH
Mark H's update22 Nov 2024, 17:44
Reviewer Update
I am waiting for a african bank report to call me for months, to date no one had called me not even today. my number is *** I am avaliable anytime to sort this out.
MH
Mark H's update22 Nov 2024, 17:51
Reviewer Update
my email is *** and my number is ***
African Bank
African Bank's reply22 Nov 2024, 17:57
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.
Your African Bank Support Specialist team
***
MH
Mark H's update22 Nov 2024, 18:03
Reviewer Update
let's see how long this is gonna take for you to get back to me, as i had been struggling with you since the 8 August 2024 already.
MH
Mark H's update22 Nov 2024, 18:06
Reviewer Update
even the financial ombudsman is not getting any joy from you, as you just don't care and don't even provide feedback to them.
African Bank
African Bank's reply22 Nov 2024, 18:08
Official
We have referred your concern to the relevant team. Please rest assured that we have prioritized your concern and will share an update with you shortly. We appreciate your patience in this matter.
African Bank
African Bank's reply23 Nov 2024, 09:54
Official
We have referred your concern to the relevant team. Please rest assured that we have prioritized your concern and will share an update with you shortly. We appreciate your patience in this matter.
MH
Mark H's update26 Nov 2024, 14:11
Reviewer Update
my matter was referred to the specialist team on 22 November. Just commitments and promises left on hellopyer that they will get ba to get back on but nothing positive not even a phone call. "Sometimes for a business to do just what is expected from them is very so hard and difficult. What is customer services getting to.

The pathetic service continues !!!
African Bank
African Bank's reply26 Nov 2024, 15:32
Official
Thank you for reaching out to us. I sincerely apologize for the delay and the lack of communication regarding your matter. I understand how disappointing this has been for you, and I want to assure you that we take your concerns seriously.

I’ve escalated your issue to the relevant team to ensure it gets the immediate attention it deserves.

Your African Bank Support Specialist team
***
MH
Mark H's update27 Nov 2024, 22:49
Reviewer Update
Matter had been allocated to the support specialist team on 22 November 2024 to give immediate attention. a week later not even a phone call or a email to advise on my issue, this is how pathetic and unprofessional african bank is. immediate attention at african bank means months later people.
African Bank
African Bank's reply28 Nov 2024, 09:03
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team
***