DISGUSTING/SHOCKING CUSTOMER SERVICE

Yesterday I went to apply for a loan at Corner Kerk and Rissik street branch, I had to deal with Peter who doesnt understand what customer service is i got to the branch just before 0900 and after processing the application he advised that I have to wait for the HO to verify my expenses as well as the affordality and that would take up to 2hrs. I waited there patiently and even asked him if atleast he would call the HO to speedup the process as I was running late for work but his answer was NO, anyway he couldnt careless as he was busy with other clients. Eventually the head office came back around just 11 ane then he called me to sign the docs and then he advised that I will be called before the end of day to confirm my details. While I was waiting I received an sms from Peter today asking me to go back to the branch (after I explained nicely to him yesterday that I wont be able to hence I waited)!the expense calculation were incorrect which was never my fault, I asked him to speak to his manager and see if they can just scan the form to me ,he just after 2min saying its impossible, after 5min when I called Katlego told me that Johan and he dropped the call on my ear