DISGUSTING SERVICES ONCE AGAIN FROM AFRICAN BANK!!

Once again - African Bank, I purchased furniture goods some time back from Furniture City, I had the lounge suite repaired a year ago due to poor manufacturer workmanship and once again the same problem has arisen, the metal and wood framing is falling to pieces. I called African Bank over a month ago to lay a complaint and was told that they would get back to me all I received was 6 sms's to contact Relyant who handle claims which I did, they advised me that every complaint gets sent to them via African Bank and they only handle theft and damage to goods caused by rain, fire etc, I called the call centre back and was told that they do not know how the procedure works, eventually they sent me a claim for, which is in fact not a claim form but a Ellerines document which is supposed to fill out by them the creditor ( I am not a creditor). I am not able to use my lounge suite as the whole structure is breaking. I WANT THIS SORTED OUT!!! whyam I paying so much money for such bad quality!!!