Disgusting service I wouldnt recommend with this company

Please explain to me when I dont call I will get 5-6 calls per day wanting your money but when I complained I was told 48 hours that was in January and im still waiting for an expalaination why do I contribute R500 on banking fees amd R120 on the actual amount borrowed. So must I chase after all to explain this to be me a whole 3 weeks no feedback can I get an explaination I would love to get rid of your guys your service is disgusting to say the least