1 reviews | Active since Apr 2017
Disgusting service ever
<p>Good day</p> <p> </p> <p>I have been struggling for over a 6month to get a statement from this company, and to date i have not received anything. I want to settle the account and without a detailed statement this can not be done as they are charging you for a paid up letter.</p> <p> </p> <p>How do they expect you to sort out your life if they have failed to sort out the business. This is unacceptable and has a big impact on my life, African bank has not responded on anything i have asked them to sort neilther have they updated their information on ITC when i checked last, how many times do i have to pay them over and over for the same thing and they cant give you any answers.</p> <p>I have contacted the ombudsman and was referred to the african bank attorney on email and to date no reply. </p> <p>How in heavens name will this be resolved.</p> <p> </p> <p>regards</p> <p>Tracy</p> <p> </p> <p> </p> <p> </p> <p> </p>
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
12/06/2017
3rd Response to date I have not received any feedback and yet no responce after checking my credit profile this still reflects as in arrears, I have not paid this account since 2010 as to when i last worked and yet you have me listed as 9 months in arrears, how does this happen. clearly you dont know what you are doing and thus is a clear reflection of you incompentency as a lender. How can this financial institution still exist with its reckless lending, as it currently is.
I WANT THIS RESOLVED ASAP AS I HAVE DONE MY OWN AND THIS IS THE CONCLUTION.
REGARDS
12/06/2017
3rd Response to date I have not received any feedback and yet no responce after checking my credit profile this still reflects as in arrears, I have not paid this account since 2010 as to when i last worked and yet you have me listed as 9 months in arrears, how does this happen. clearly you dont know what you are doing and thus is a clear reflection of you incompentency as a lender. How can this financial institution still exist with its reckless lending, as it currently is.
I WANT THIS RESOLVED ASAP AS I HAVE DONE MY OWN AND THIS IS THE CONCLUTION.
REGARDS
19/06/2016 4th Response and no reply to any of my questions or the information i have send them, so once again WHY does the OMBUDSMAN not intervene here as these people are really imcompetent.
REGARDS
19/06/2016 4th Response and no reply to any of my questions or the information i have send them, so once again WHY does the OMBUDSMAN not intervene here as these people are really imcompetent.
REGARDS
No reply since the last communication I gave on the 19 June, you people are really pathetic whenever i post something on Hello Peter then they phone me to talk and the conversation usually takes 30 min just to tell me the same thing over and over again, yes there is an judgement but it was valid for 5 years and this is off my name since then no one has contact me thus this debt is prescibed, Over and over the same storie.
Will this ever be resolved, is there a competend person to liaise with
No reply since the last communication I gave on the 19 June, you people are really pathetic whenever i post something on Hello Peter then they phone me to talk and the conversation usually takes 30 min just to tell me the same thing over and over again, yes there is an judgement but it was valid for 5 years and this is off my name since then no one has contact me thus this debt is prescibed, Over and over the same storie.
Will this ever be resolved, is there a competend person to liaise with
Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***