Disgusting service at African Bank

Don’t do any investments with African Bank. They don’t even deserve a star, but there is no option for that. I had a tax free savings with them and I requested a withdrawal because it is the anniversary month for the investment. They said they would deposit the money into my account within 48 hours, that was (that was on the 19th of August). To this day I haven received my money. I’ve been visiting their bank everyday to get this resolved to no avail. They keep on telling me that there is an error that’s blocking my withdrawal which they cannot tell me and they have escalated the matter to the manager. They promised to call me but they didn’t. I am the one who has to do follow ups. I am disgusted and never opening any accounts with them again as this was my first time with them. I just want my money and I am done with this *********** bank.