Disgusting Service

I took a loan of R7000, paid it and when it reached a balance of about +-R3000 I took out another loan of R10 000, my instalments were R219.08 and R641.38.After sometime I realized that these loans were over 36months and 45 months which I thought was ridiculous, so I went into Hillcrest Branch to reduce the term to 12 months, they got me on a call to head office and a consultant told me that over 12 months I would pay R194.38 and R762.38, so I was happy.I didn't receive a new contract stating this but rather an sms to say that my loan terms have been updated. I was happy knowing that I would pay these accounts off over 12 months. Yesterday I decided to create an online account and noticed that my accounts are in arrears, I called head office spoke with Thabang and Sam (Supervisor) and they insisted that I reduced my instalments and that the loan terms are over 23 and 22 months remaining . ***. seriously I tried explaining the reason for new instalments but they stay that I was not keeping in line with the original contract.am disgraced that their system does not inform them of changes made to a clients accounts . Someone needs to sort this out fast and make my accounts up to date