Disgusting Service

On the 22nd of April 2024 my sister who had an African Bank account was ******ed. My late sister had no kids and my mom nominated me to be her executor. During the process of trying to get her Letter of authority, I was advised by the master of the high court to go to her banks and get statements of account disclosing the outstanding balance. On the 22nd of August 2024 I went to African Bank in 375 Anton Lembede Street, Durban, 4001. I was assisted by Mr Bahle Sishu who took all the documentation and advised me that they do not do the statements of account at the branch, they email the documents to a team that deals with it and that team will contact me. Time goes by and I never hear anything from anyone. On the 31st of August 2024, I happen to pass by African bank branch in Gateway and when I tried getting feedback I was advised to name the consultant who had assisted me and the name of the branch so they can call him because if he was the one who submitted the documents that means they will send him feedback and that’s a totally different advise that I got from the time I went to submit the documents. I was told I will receive a call from that team not that they will send Mr Sishi feedback. On Monday the 2nd of September 2024 I go back to the branch on Anton Lembede Street where I submitted the documents, I was assisted by Nkosie Bohlela who advised me that the gentleman who assisted is off duty and he then took the documents I submitted the first time and made me sign a form which I never signed the first time I was there. He then told me he resubmitted the documents for me but I must still give Mr Sishi a call the following day to see if he got any feedback. Today which is the 5th of September 2024 I called the branch and I was put through to Mr Sishi, I stated my case and he took my number and stated he will call me back, after a few minutes I received his call and he stated the team where he submitted everything to, hasn’t said anything to him. I asked him how can that be because today marks 2 weeks with my documents being submitted and I need the statement of account to do my sisters letter of authority as that’s the only document missing, he then advised me he will resend the documents. I requested that he provide with that teams contact details so I can contact them directly and he said that was not possible, I then asked him if there is someone I can speak to as I am not happy with the process he advised me unfortunately there is no one I can talk to. I’m appalled and disgusted by the service and process the organisation follows, for one the fact that I am dealing with the deceased estate the process should be easy and quick. All other organisations gave me the statement of account when I went into the branch on the very same day I went there, why does this organisation have to be so difficult and not provide assistance at the branch not only that, the time I was at the branch submitting the documents on the 22nd of August 2024 was literally my forth time being at an African bank branch being told half information and resubmitting the same documents each and every time. Who ever is using this organisation must leave them because it will be a hassle for their loved ones when they are gone. Instead of making things easy and convenience for the family, they actually give you runarounds and aren’t really that helpful. I sure will never make the mistake of use services, ever!!!!!