DISGUSTING SERVICE

My load with African bank was settled on the 30/04/2024. On Thursday the 23/05/2024 I received an email from African Bank stating that they would debit me on the 25/05/2024. I called African Bank and spoke to Daniel Manala who was of no assistance what so ever. Then I spoke to his reporting line Smangele Malindi who is the worst superior I have ever had the pleasure of speaking to. The lady did not know how to speak to clients at all. She confirmed that my account with African Bank would be closed on the 24/05/2024 and an email confirmation would be sent to me. She further confirmed that she would make sure that the debit does not go through and will contact me back on the 24/05/2024 by 1PM. UP TO DATE I HAVE NOT RECEIVED ANY FORM OF COMMUNICATION FROM AFRICAN BANK. This is a disgusting way to conduct business. I want my premium refunded bank to me today and send me a confirmation of termination of contract. You must hire people who are educated enough to handle client queries and escalations. Smangele is a useless supervisor.