Disgusting service

I went to the branch in Sandton to late last month and I requested to close my account as I don't need it. I was advised that I will receive an sms the following day confirming my account has been closed and to date no sms received but rather im receding sms to say I must deposit money into my account. African bank o don't have time to be coming to your branches for the same thing why is it so difficult to close my account but it was easy to close it. Please send me confirming that my account has been closed