Disgusting Service

I called in on the call centre service line of African Bank, where I have been assisted by a lady called Emily Khambule on the 8th of October 2015 at 11:15. I called in to enquire about the amount due on my account Where she gave me the worst service ever given to any mankind. She was very abrupt and rude and wasn't willing to help, I then advised her to put me through to her supervisor in which she advised he was on lunch, I then requested to speak to a manager which she still insisted was at the meeting. I then requested for the reference number for the call she then advised me she doesn't have. She told me I shouldn't bring call centre tendencies in her department ( her words to be exact) I then told her I will take it up with her superiors she then laughed in my ear. I have never in my life been disrespected this way, if this is the kind of service African Bank offers to their clients the ombudsman have every right to take their banking certificate. In closing I would like Emily to be dealt with by her employer and feedback to be given to me.<br> <br> Regards<br> Thandeka Mdluli