Disgusting, poorly thought senseless feedback.

There has been *****ulent charges detection in my bank account & went to the branch for assistance as the school wants a bank letter for my kid's registration confirmation delay. I was assisted by Ntokozo at the Newtown Branch & reference number *** was issued as 72 hours was touted to be the investigation TAT. No letter could be issued & the school cannot accept the sms generated as the school has to show the sms to the SGB. This is disgusting, in poor taste & a delaying tactic as the mere letter would allay thr fiscal fear & the kid would be at school. Called the resolution chamber on *** & spoke to Lucy, who corroborated the same. Is this customer service or even going an extra mile ?