Disgusting customer service

<p>I fell on hard times due to my life partner becoming very ill. They phoned me continuously regarding my arrears even though I explained that I was just going through a bad patch and would get my account up to date. I had never skipped a payment before. I brought my account up to date on the 25th January but they still haven't allocated the payments made to my account despite many emails and daily phone calls to them. You cannot speak to the allocations people and the call centre keeps telling me 3 days... 3 days. After 6 days they STILL haven't done anything.</p>