Disgusting Customer Service

<p>I have made arrangements to pay my account by signing a new contract with a tracer but that only lasted for few months until african bank decided to over charge me again without my concerned. i have complained about it last month and the agent said it was fixed but this month the same thing happened again and it was even two times more than wat we agreed on. Iam very angry, fed up and disgusted with how i am been over charged after i made arrangements to ensure that my account is upto date.</p> <p> </p> <p><br />i do not understant how and who goes into the account and just decide to change the debit order amount which overrules the current contract between two parties. i have the copy of the current contract which they also have as it was signed with their tracer. this is the worst customer service that i have experienced. </p> <p> </p>