DISGUSTING COMPLETE LACK OF SERVICE AND MIXED MESSAGES FROM AFRICAN BANK. DOES ANYONE THERE HAVE A CLUE?

I app**** for a loan with African Bank in January/ February 2021 and it was approved. I opted not to take the loan as my income was going to increase end February 2021. Last night I submitted a loan application again and I was told it was declined due to a judgement on my credit report. I HAVE NO JUDGEMENTS. I called African bank to ask which credit bereaux it was that showed a judgement so I could remedy the error and was given no assistance whatsoever and then cut off. I have sent emails that have gone ignored, and after attempting to call them again and holding for FORTY SEVEN MINUTES which chewed up all my airtime, someone picked up the phone abs put it straight back down, disconnecting me. My frustration knows no bounds and I am DISGUSTED by the lack of service I’ve received from African bank and if my query is not remedied as a matter of urgency I will be addressing this with the banking ombudsman and making sure everyone on social media knows NOT TO DEAL WITH AFRICAN BANK. It’s disgusting the way people are treated!