MM
Mothusi M

1 reviews | Active since Dec 2014

27 Feb 2015, 08:31

Disgusting Attitude

African Bank decided to debit me days after my debit date and didnt recieve their debit order, this was after my Card was put on a wamred status and no Bright Spark there could even advise me of why that happened and what is a warmed status, why it was done..? Now they dont debit on time, then call me to tell Mr Masela you have paid.. i tell them its their fault and allow them to double debit me.. Now they tyriple Debit me.. How Clever.. !!!!!! NOW I WANT MY MONEY.. the damn Agents lies to me and says MR Masela you can Withdraw that amount from your card its, there.. whilst on line that doesnt even show or Reflect at all. She thinks i am an idiot and the stinking Attitude she gives me still.<br> <br> Wow that really must be a low class Call Centre if it employes ********* people who know nothing about customer service and them she even put the phone down in my ear. Who are you..? did you forget that i am Client..? Why is this people giving Service or even being put on the Phones?

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Replies (1)
African Bank
African Bank's reply27 Feb 2015, 10:01
Official
Hello Monassis,

Thank you for referring your concerns via Hello Peter.

We have unsuccessfully attempted to contact you telephonically, but we have sent you an email to the email address provided.

Hope to hear from you soon.

Kind Regards

Zelda Moloana
Service Optimisation Specialist
Shared Services
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