BR
Boitumelo R

1 reviews | Active since Dec 2015

09 Dec 2015, 07:47

Disgusting and unprofessional service

<br> I was applying for a loan at African Bank Woodmead Retail Park and came across two unprofessional consultants , named Brian Aphane and Hulisani Mguno . <br> Initially I called and spoke to Brian seemed like a well-mannered person until I visited the branch . He advised that I email him all my documents and then come finalize the application , he decided not to honor our meeting . I let that slide and spoke to Hulisani and she assisted me and only to find that I didn't bring along my original documents , I asked if I could quickly get it as Alex is not far from Woodmead she told me straight up with no shame that she has a family to go to (This all happened last week Thursday). I was not impressed with her professionalism and was told to come back with the original copy and I understood that especially with ***** happening so I didn't want to risk anything. <br> <br> Now days later I get a chance to go back to the branch , <br> 1. I called her to confirm that I'll be coming to complete the application and she said she will be leaving early and I told her I can't come another time yesterday it was . <br> 2. again I called her to confirm our meeting she said it's fine I can come though she won't be

0
Replies (1)
African Bank
African Bank's reply09 Dec 2015, 11:20
Official
Hello Boitumelo R,

Thank you for referring your concerns via Hello Peter.

We confirm that we are investigating your concerns and will provide you with feedback shortly.

Kind Regards
Sylvester Fraser
Contact Centre Support Specialist Team
Contact number: ***