Disgusting African bank

Wow... Im utterly disgusted in African Bank.. I've paid my account that was in arrears and yes when I'm about to apply for finance they advising me that there is still fees outstanding.. No one communicated with me about the other 488 and odd rand.. They only advised of the 2972 that needs to be paid in order for the account to be up to date... Now when I call the contact center I get through to a Lindiwe Mdalusi who is extremely rude and gives the phone to a supposedly senior manager Vusi Twala... He does not understand what I'm saying here and he even cut the call whilst I was still speaking..