Disgustedly ashamed

Ai African bank, why do you choose not to get back to me when i have asked numerous times just to have feedback.

So i app**** on the 4th, was told which docs to submit so such i did. Then it takes a day for them to get back to you just to say that the docs you have submitted are incorrect to resend them.

indeed, i sent them again. Another day passes and the docs are still incorrect. I send them more docs and tow finally are the docs correct and everything is fine. A guy phones me to confirm that docs sent are correct. (if you need call recordings i have them)

Then i get a phone call saying that they need my employment contract, now for the life of me i have been working for the same company for just about 5 years where in hell am i supposed to scratch out a contract but anyhoo i tried sending an offer letter signed by myself and the HR rep and this wasn't acceptable, bearing in mind that it takes a day for them to understand or process in their minds that the doc is not correct, and so because Im in need i look and look and look for this contract, the Lord was with me because then i found, scanned in and sent it immediately. Explicitly in my email to 'Angelinah Khoza' ********** 'Moitshepi Sekhobela' ********** 'Ogalaletseng Thandzwane' ********** request that they not wait a whole day for them to tell me that the doc is incorrect, to check and validate it soon that if it is incorrect i can try and find another document to help them help me. Guess what happens now, i get an email saying that they need Additional document 2????? Am i supposed to smell what that means, in frustration i call the call center, ah to my surprise no one is now able to assist me.

Transferred from here to there, at one point they kept me on hold for 25 min hoping that i would drop the call, seeing that i didnt they dropped for me. Is that how it gets done at African Bank.

So now Im gatvol of the bull**** service ive been receiving and now i log a complaint. I tell the lady who helps me that if i dont hear from them by COB i would go to HP. Do you think they believed me????

I need help, im not asking for alot guys. Feedback and resolution is not so complicated considering that all it requires is understanding and action on your end.

Absolutely horrible service