DISGUSTED WITH THIS PATHETIC SERVICE

My husband app**** for a credit card on Saturday morning,it was a pre approval because they had contacted him during the week to come because he qualified for a credit card and loan. He advised them that he will be coming in Saturday morning. So he signs the contract everything is finalised he getshis card. Monday they call him saying they are struggling to confirm employment but my question is how many times are they actually trying to call during the course of the day. I worked previously in a bank and I know the procedures. I know confirmation of employment has to be done but really come on keep trying till you get hold of the HR,monday he had to go sign another contract because it apparently expires after 48hours. Really they wasting his time and petrol. This better be sorted out today because this service sucks.