Disgusted with the lack of service and conflicting information

What has me disappointed is that my loan was approved and after requesting to be assisted by another Consultant to help me complete my terms and and conditions my application came back as rejected. I then phoned again today to validate why no communication and reasons why my loan was declined I got transferred from Consultant to Consultant spending more than 45 minute on calls. I have been a loyal customer for more than 7 years with African bank never not paid my installments. Disgusted with the service received from your Consultant Margaret she made me feel like she owed me the money I would be liable to pay. When I asked her questions she was forceful and unpleasant to work with. This was after dealing with a lovely gentleman Matimba who went beyond the call of duty to assist me.