Disgusted by delay in loan application

I am so disgusted / disappointed in the customer service of African Bank. I app**** for a Loan at one of the branches on the 6th of Oct, where all went well, I signed the contract and the consultant told me that he straight away he's forwarding my application to head office to be vetted as the company I work for is not registering on their systems. <br> Today is the 12th of October and I am still waiting. I have called the service center and all I get told is it's be escalated and is in the final payment process. In total my HR got five different calls confirming my employment, then the consultant from the branch that I did my application in tells me that I should not push or be persistent with the call center otherwise they can or will decline my application and that it take a time span of 24 - 48hrs. for the vetting process to take place, if i do my calculations its almost 96hrs. already. I didn't take this loan for pleasure it's for an emergency payment I need to do and African Bank was very reluctant to give it to me when I was called. This is not the first time that I am using African Bank and my previous time was an absolute pleasure, I am now starting to have my doubts. <br>