DISGUSTED AND BEYOND ANGRY!

I have been shocked with a recent discovery that I have an ITC listing for Furniture City (apparently African Bank) upon trying to apply for a bond application about 2 months ago. Needless to say, I was beyond livid. I have NEVER EVER had a loan/account/furniture account (beyond me as how African Bank became involved)! I have contacted them directly, I have been to their actual branch in Goodwood to try and sort this out - I have send through the documentation needed. I have requested for the original contract to be sent to me to establish who this is who has my details and has used them. This account is 5 years (more) old!!!!!! How on earth can this come to light now!!!!! How is it that this was not picked up many years ago? How is it that this can continue for 5 years and more running and still nothing done about it? But I find this out upon doing a bond application. I have liasied, called NUMEROUS NUMEROUS times, emailled, etc to their call centres (various departments), and still no JOY!!!! in the meantime my life needs to grind to a disgusting holt, not to mention the attitudes one receives in trying to sort out something that is not yours! Please, really - help?!!!!!